EasyVista: a 100% ITIL v3 design
EasyVista covers all aspects of IT management in one integrated and modular, 100% Web, 100% ITIL v3 solution: Incident Management, Problem Management, Event Management, Change Management, Release Management, Availability Management, Service Continuity Management and Service Level Management, Inventory Management and Configuration Management, automated inventory and user portal. This comprehensive functionality makes it a true “ERP for IT services”. The benefits for businesses are many: improving service quality, limiting deployment costs, simplifying implementation, flexible usage rules, easy to maintain.
EasyVista has been developed to meet specific requirements of major corporations, mid sized organisations and IT outsourcers.
EasyVista provides integration with industry leading software distribution solutions: Microsoft SMS, LANDesk, Symantec, PRISM Deploy etc. Read more
What’s new in EasyVista 2008
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100% ITIL v3 design - EasyVista 2008 follows the ITIL v3 recommendations described in the reference documents: Service Operation, Service Transition, Service Design, Service Strategy, Continual Service Improvement.
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Sophisticated dashboards – Graphical dashboards provide customised one-click access to KPIs (Key Performance Indicators).
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Licence management - EasyVista, recommended by the BSA for optimising licences and contracts, manages licence upgrades and downgrades.
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Asset inventory - Inventory functions have been expanded on Windows, Mac and Linux systems and incorporate a new inventory agent management console.
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More than a hundred improvements across the whole of EasyVista, especially in the area of user feedback.
“Turn Key” Solution
EasyVista offers a “Turn Key” solution, stemming from 15 years of research and development focused on IT infrastructure management solutions:
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EasyVista comes with standard best practice workflows for major ITIL processes, and is certified by PinkElephant for ITIL compatibility.
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EasyVista is a coherent solution, instantly usable, requiring limited integration, as opposed to other solutions which are often complex to implement, customise and maintain. Consequently, EasyVista guarantees a rapid and cost effective deployment. For example, EasyVista offers more than 200 preprogrammed business processes and a large number of ready-to-use reports.
